Privacy Policy

Potters Crouch Ltd t/s Potters Crouch Candles Privacy Policy 01/01/2023

Our contact details

Name:   Potters Crouch Candles

Address:  Prae Wood Farm Barn, Hemel Hempstead Road, St Albans AL3 6AA

Phone Number:  01727 836454


The type of personal information we collect.

We currently collect and process the following information:

Personal identifiers, contacts and characteristics, name and contact details, members emails, website user stats.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Online purchase

Online subscription services

Newsletter subscriptions

We use the information that you have given us in order to improve our website, create better content, notify you of new products and special offers.

We do not share this information with third parties.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

We collect your personal data to fulfil our contractual obligations when you purchase our products via our website.

We may pass on your personal data to a third party in the event we suspect the fraudulent use of details and unauthorised use of payment cards.

We may pass your personal data to a third party in the event of abuse of the website, abusive comments, spamming, hacking or any other unlawful usage of the website.

You have the right to withdraw your consent at any time.

How we store your personal information

Your information is securely stored by Xero in their secure cloud platform.

We keep your name, address, telephone number, email, mobile number, and shipping address for a period of two years since your last purchase. We will then dispose of your information by deleting it from the Xero cloud database.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at; 01727 836454; Potters Crouch Candles, Prae Wood Farm Barn, Hemel Hempstead Road, St Albans AL3 6AA if you wish to make a request.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. For further details see our Terms & Conditions.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Prae Wood Farm Barn Workshop, Hemel Hempstead Road, St Albans, Hertfordshire AL3 6AA.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Potters Crouch Candles, Prae Wood Farm Barn, Hemel Hempstead Road, St Albans AL3 6AA.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:         

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 Helpline number: 0303 123 1113

ICO website: